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Order-to-Cash Services

Since its establishment more than three decades ago, Imperial Logistics has expanded and refined its service offering, so that today, the group is much more than a leader in global logistics.

Today, Imperial Logistics is the only company that can take your product from manufacturing to the point of purchase. “Get me there; sell my product; build my brand” is the catch phrase that we’ve coined to sum up our total, integrated, end-to-end value proposition.

Our outsourced specialist sales service offering means you can focus on your core business, without the added worries, costs and risks associated with sales. We are able to design the best route-to-market strategy for your product, and ensure that it doesn’t just reach the trade and retail, but that it lands in the hands of the consumer.

We are able to take your product and identify where it needs to go. We will manage stock levels, demand planning, payments, credit issues and risk – while you take care of your core business.

Our experience and expertise extends beyond formal markets to Africa’s increasingly significant “other economy” – the informal market sector, with its unique demands and challenges. The key to success here is a holistic approach – as offered by Imperial Logistics - that encompasses both “push” and “pull” activities. To this end, our service offering includes not just the delivery of product, but activating demand for our clients’ products in African markets, thereby generating the “pull”. To achieve this, we are involved in point of sale marketing and merchandising activities, among others. A beneficial spin-off of this, and adding value for our clients, is the data that comes back to us from the point of sale – invaluable market intelligence that we use to help our clients build their brands.

Specialist sales are undertaken by our highly trained and motivated personnel.

State-of-the-art computer-generated sales records reflect live data per product, customer, area and sales person.

Merchandising is undertaken by our full-time complement of knowledgeable sales staff. Our key account managers ensure that product displays are consistently highly rated.

Other value adds in our outsourced specialist sales service offering are our debtors’ administration, staffing and security solutions. Reverse logistics is also managed.

People Alignment and Training – People Enablement (Supply Chain Integration)
The right solutions and services are meaningless – without the right people to adopt, implement and support them. At Imperial Logistics, we are committed to getting the best from our people - and yours.

We believe that people alignment begins at an executive level, so we work with executive teams, to encourage visible leadership. Our goal is to integrate people’s career plans, aspirations and growth objectives into service offerings, in order to truly harness an organisation’s people-power.

Our approach to change is a pragmatic one. Resistance, we contend, is a symptom of meaningful change, and rather than trying to prevent it, we aim to anticipate it, and work with our clients and partners to manage it at all levels of the organisation. This begins with the early assessment of the nature and impact of change on your organisation. Thereafter, we are able to highlight the risk areas and develop change roadmaps, to ensure a smooth adoption of the change at both an individual and an organisational level.

Preparing people for change is key to realising its full benefits, so, while leading change, Imperial Logistics facilitates meaningful conversations throughout the entire process. Our engagements are people-focused and geared towards supporting them through change. We do this through sponsor coaching, communications planning and resistance management.