Imperial Dedicated Contracts (IDC) specialises in diversified contract distribution, both nationally and cross-border. It focuses on service delivery in a 300km radius from customer sites and through the greater Imperial Group resources, IDC offers its customers complete supply chain solutions.

In its pursuit for continuous improvement, a management system in accordance with ISO 9001:2000 requirements was developed, implemented and certified. Customers are assured of superior service delivery through the implementation of agreed service level agreements and the measurement of key performance indicators.

IDC offers a wide range of services to a variety of industries that include inter alia steel, packaging, agriculture, construction, building, minerals and timber. In addition to standard distribution services, the company offers its customers a range of value added services that include the following:

• Vehicle tracking and tracing
• Performing a lead logistics provider role for customers with more than one service provider
• Routing and scheduling of vehicles
• Managemenet of storage facilities (warehouse, silos, etc.)
• Product picking, loading and despatch of vehicles
• Development of SLA's and KPI's
• Reverse logistics

IDC has access to the resources of Imperial Logistics that assist with the following activities:

• Development of supply chain strategies
• Supply chain design (warehouse and logistics studies)
• Macro / micro business process modeling
• Business process analysis and re-engineering
• Optimisation of supply chain activities
• Supply chain project management
• Benchmarking
• Work studies
• Industrial engineering design